Customer Testimonials
I bought my Tiguan se r line today it was a great experience and wonderful service with Jackson thank you very much man for your help
Dakota was really helpful and easy going! Definitely helped brighten my experience of buying a car with don jacobs.
Jackson and everyone else were very helpful!! He understood exactly what we wanted in a vehicle and made it happen!! Over all between the sales reps and the finance management team we had a great experience!! I will definitely be back!!!
From the first communication with the sweet girl Addison in Internet sales, to our in house sales team, Connor, Greg and Caleb, it was an amazing experience. Made us feel at home explained every aspect of the deal in detail and never stumbled for an answer for any questions I could come up with. We now own our very first brand new car!! Thanks guys! You’ve restored my faith in dealerships!
Don Jacobs is simply the best place to purchase a vehicle hands down! RJ is a wonderful sales associate, and Drake and Mr. Wells even made the financing a very pleasant experience. I can’t imagine purchasing a car anywhere else!
The staff at Don Jacobs were very polite and transparent during each step of the process! Highly recommend working with this professional team!
Always kind & helpful! Thank you Sam, you were awesome!!
Great service very nice staff and very accommodating. We had our son with us who they gave a balloon and made us feel welcomed.
I just bought my car and i absolutely love it!! People there were very nice and helpful highly recommend
I had a great experience at Don Jacobs Honda. The staff were super helpful and easy to work with! Huge shout out to Jackson for helping get me into a 2025 Accord!
Great experience overall, normally buying a car takes all day but this was a fairly quick process.
Service - John Isele was my advisor and he did a stellar job communicating and problem-solving a tricky situation with my Type R. Would recommend.
I want to give a huge shout out to the following people (I don't know last names but...): 1.) Michael (sales) 2.) Connor (finance) 3.) Chris (head of Honda) Anyway, I was interested in trading in/buying a car and all three of these people worked beautifully together to create the best deal and awesome experience. When looking at vehicles and test driving, Michael is definitely your guy because he doesn't try to be the stereotypical sleazy car dealer. You call the shots the entire time throughout the entire experience. There wasn't a time where I felt the usual immense ...
Dakota was a great salesman… listened to my needs… showed me everything I wanted to see and the sales process couldn’t have gone smoother. I had to be somewhere by a certain time and they got me out of there by the time I needed to be! I would and will shop there again!
Our salesman new about suv we bought and he was every helpful
Dakota is the best! Very knowledgeable and patient. If you have a question he has an answer. Conner, Chris, and Greg were great as well! Couldn’t have asked for a better experience! I love my new 2025 Honda Pilot Elite!
After negotiating for a new car with multiple dealerships in Kentucky and the surrounding area, Don Jacobs Honda surfaced as the most serious and professional team. Their upfront and courteous staff listened and then delivered without the typical delays and gamesmanship in providing the bottom line. Picking up the vehicle and completing the paperwork at the dealership was an efficient, professional, and hassle-free affair. Many thanks to the following folks for both their technical expertise and their customer-oriented care: Mike Dobson (Sales Consultant); Addison Hensley (Internet Sales-Guest Services Rep); Caleb Baker (Sales Consultant); Connor Branham (Finance Manager). If you are ...
After a bad experience with a different service department, I took my car to Don Jacobs. The service advisor (Athena) took a few minutes to understand what the issue I'd brought it in for and worked with her service techs to diagnose the issue. After the part arrived, I took the car back to have the part installed and the issue was fixed completely. I took the car back for a different issue and the diagnosis was again prompt and just as accurate as the first. Two issues in about 6 weeks were corrected after multiple visits to the Frankfort ...
Loved our experience with Don Jacobs staff! Jackson was great at getting us ready to go, the used car manager was extremely helpful and did everything she could to help us out, and the woman we had to help us with paperwork was also a pleasure to work with. Would recommend anyone looking for a new/used car to check them out!
Elijah at Don Jacobs Volkswagen was phenomenal today (12/31/24). He made the process of purchasing a new vehicle simple and fast! Even my husband, who is typically not impressed, was impressed. 10/10 recommend for everyone to purchase a vehicle there and ask for Elijah!
Jackson Jeffries helped me with the purchase of my new vehicle. He was super to work with, very helpful, and kind. Definitely recommend!!
The team at Don Jacobs Volkswagen Was awesome
I went to Old Don Jacobs Honda and bought me a car. I would highly recommend them anytime. Caleb Baker was my salesman and he was awesome. In fact everyone there was so helpful and very friendly. Next time you need a new vehicle go there you won’t be sorry
Had a great experience here. Jackson was super friendly, very knowledgeable about the car, and I did not feel pressured in the least. They offered me more than a fair price for my trade in and a good price on the car. As far as car buying experiences go, it was one of the smoothest I’ve ever encountered.
Excellent experience.
We had a great experience with Don Jacobs Honda. Mark was very thorough and helpful.
I lucked into an allocation to build my dream car and these guys made the whole process easy as pie. After building/ordering it, not even three months later, the car is in my possession with the best delivery presentation you could ask for. John-Michael made it so easy from start to finish that you just want to keep ordering vehicles because it’s like you’re in a dream come true during the whole process.
Great experience overall from the beginning to the end.
We just bought an Atlas and everyone was fantastic. Open, honest, and incredibly knowledgeable. RJ was awesome and everyone I met was excellent. Highly recommend!
The staff at Don Jacob’s BMW were great and delightful to work with.
Great customer service. Sam was great.
Jo, Conner, and Chris were all great to work with!
Jackson was so helpful and was able to get me a fair deal. So far I love my HRV. This has been one of my best dealership experiences.
We are new to the BMW side, but have been Don Jacobs customers for more than 10 years. We have always found the company to be exemplary in every respect.
Trey was awesome. I have an older Acura. I was having trouble setting up some of the technical things in it. I’d had a bad experience at the Acura dealership when I went in there for help in the past so I decided to try Don Jacob’s Honda this time. Trey helped me set up my car and was super friendly, personable, and helpful.
Excellent experience all around as an out-of-town buyer. They happened to have a specific model with the features I was looking for. They quoted me a fair price for the new car and made a reasonable offer on my trade-in. We spoke over the phone a couple of times and I did all of the paperwork online before arriving. When I arrived they had my new car all shined-up sitting on the showroom floor covered with a sheet and bow. They did the "big reveal" for me so I could record it and send it to my wife, ...
They were very helpful in getting me out of the Honda Accord which was a Problem Car always something going wrong with it was in the Shop with issues they helped Me to get Another Honda Accord and I’m happy to get rid of the Accord it seemed to always have problems and I’m happy that it is Gone and I have a new Accord thank HUNTER WELLS he was an awesome Guy who helped me out with my new Honda Accord.. He’s an Awesome young man and A Asset to your Dealership 💯
Great customer service and buying experiences
Amazing people. They made the car buying experience not only painless but fun.
Great experience. Ethan , my salesman, was very easy to work with and patient as we test drove quite a few. I never felt pressured into any deals. Would recommend!
Great selection, and price. Dakota was very knowledgeable about every aspect of the car I bought, as well as being friendly and warm. Will definitely buy my next one here, too.
Very helpful and accommodating with helping me find the perfect vehicle within a reasonable price. Zachary was great!
Superb experience and each person we dealt with was professional, knowledgeable, and helpful. Purchased a car 7 hours away from us with them and the X3 is beyond amazing! Thanks to Addison, Logan, Tanner, Drake and Christina for all their help!
Service is amazingly Beautiful team kindness people Proud you guys
A pleasant sales experience, which is a rarity in this day and age. Dakota was extremely knowledgeable about the product, but not at all pushy.
Last week my opinion of Don Jacobs was truly tested after an incident where one price was quoted over the phone for service and when I arrived to drop off the vehicle, the price was increased by 2.5X. I left the dealership unhappy and was planning to have service completed elsewhere. A few hours later I received a call from the service manager who had listened to the recording of the call on which my service was quoted. From there I received an apology and Don Jacobs service made things right. They even sent a porter with a loaner so ...
Great experience recently with Don Jacobs Honda, and especially with Caleb! Caleb was very knowledgeable, never pushy, personable, and he took as much time as I needed to make my informed decision on purchasing a new car. I highly recommend Don Jacobs Honda, and when you stop in, ask for Caleb!
Ben Luddeke was very good at listening to, informing, and most importantly timely communication. I will hardly recommend him.
Wow! Where do I even start? Stellar sales service from superstar Jo Johnson - my third Honda CRV bought from her. She is patient, kind, and thorough. Sales Manager Chris Risalvato made me feel comfortable with my trade-in deal and at home. Trey Combs took all the time in the world to run through all the bells and whistles of my new 2025 CRV Sport Touring. He even went of his way to locate an accessory I had left in the car because it was difficult to remove. That meant a lot to this old geezer. Finance Manager Conner Branham handled ...
I had a wonderful time at Don Jacobs Honda. Buying a car couldn't have been easier. A big thank you to Sam, Conner, and Ryan for their help!
RJ and Vanessa made the process of buying a great Honda efficient and welcoming. Great team members at Don Jacobs!
Great experience!
Very willing to work with us to get to the price we wanted
I came in just to look today. I had done A LOT of research on what I needed in a car for the job I have. Dakota met me outside in the freezing cold, and greeted me with a smile. I knew exactly what I wanted and Dakota (also Don Jacobs Honda) delivered. I've named her "Bunny" and she is just the cutest. Thank you Dakota for the car, advice and conversation. This was a painless process. Thank you. I sat in my driveway for an hour and a half reading the owners manual and tweaking my ...
Dakota was great! Very helpful and patient. Connor was also very nice. Virtually painless car buying experience.
When we got the bad news that our 2013 Volkswagen would need a $5000 repair... We knew we would be trading it in and looking for another car. Luckily, the exact car we were looking for happened to be on the Don Jacobs lot! Richard was extremely knowledgeable, helpful and patient with us through our buying process. The dealership offered a fair trade in value, despite the repair needed. They even helped with our out of state tags and paperwork processing. The day we drove our new SUV off the lot, the factory installed, 5 yr old battery began to die. We let ...
Driving Hondas for 34 years, I have always had Don Jacobs Honda Service take care of those vehicles — one Accord and 3 CR-Vs. Today, I traded a 2023 CR-V for a smaller 2025 HR-V. This was a tough decision for me as I have driven my last two CR-Vs for 13 years each. About 1.5 years ago, my cousin discovered salesperson, Dakota Quinn, and introduced him to me. He has been so patient with me trying to decide if I wanted to trade for a smaller vehicle. He made it happen today, and I am thrilled for the change to the HR-V. If you want a ...
Everybody at Honda was great very courteous, nice and knowledge
Easy process as usual. We are repeat customers the past 20 years. They are efficient and work very well with each other. Hunter and Conner were a pleasure to work with.
Caleb and the rest of the team were friendly and very helpful. They answered all my questions and it was a smooth easy process. Thank you!
Just wanted to share our experience with our experience with the dealership and our salesperson Jason Franklin. After having an issue with the 1st car we purchased we had to return it within there 72hr return window. There was no hassle or issues and he went above and beyond to make sure we found something else to suit our needs and that we were satisfied. Everyone at the dealership was friendly and as helpful as could be. We never felt pressured or stressed. I would highly recommend checking them out for your next automobile purchase and definitely ask for Jason. ...
I was not expecting to buy a vehicle yesterday but all of the staff and the service they provided was outstanding in every way and a new X3 is in my garage today. The X3 was an instant match for me. It is an amazing vehicle. Cody, Zachary, the finance folks and the entire team made the process simple and easy to navigate. I could tell they really wanted the vehicle and purchase process to be a great experience. It truly was. Thank you.
The best and easiest experience I’ve ever had at a dealership. They were very helpful and knowledgeable throughout the entire process. I got exactly what I wanted & couldn’t be happier.
Wonderful experience here. Ben and the whole team were great. They even delivered my car to Louisville after it was tinted.
Everyone was very helpful when I came in to buy my new car!
I have a VW Passat that was having some issues. It still had the factory warranty, we took it to Don Jacobs and got great service from Rosalee (receptionist) and Brittany in the service department. I could not be happier with how polite, accommodating, and the care we got from them. Rosalee always made sure we were connected with the proper staff to have questions answered and feel like we were being heard. You don’t get great service these days and I am sure appreciative of getting that here!
Had a great buying experience! Dakota and the rest of the Don Jacobs staff worked tirelessly to get us the price we wanted on our purchase. When we noticed the check engine light on shortly after leaving the lot, Don Jacobs immediately made things right!
Everything was excellent. I will buy from Don Jacobs specifically Trey Combs again. He was attentive, and answered my questions promptly and correctly. I would definitely recommend Don Jacob’s to anyone looking to buy a vehicle
Excellent experience! Tanner, Vanessa, and Drake were friendly and professional. Drove almost 8 hours and everything went off without a hitch! The whole process was easy. Highly recommend!
Took a chance on purchasing a used car out of state from Don Jacobs BMW. Probably the best car buying experience I’ve ever had. The professionals I had the pleasure of working with were genuine and supportive. Not your typical “salespersons”. I can recommend Don Jacobs 100%, and hope to purchase more vehicles from them in the future.
Easiest car buying experience I have ever had was not pushed in buying
Mark Jones was very helpful and detailed. He answered all my question and set up my systems before leaving with my new CRV! Thank you Mark!
