Customer Testimonials

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Google Jun 14, 2024

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Google Jun 12, 2024

Hands down the best dealership I have ever dealt with. They are patient, friendly, professional, fun, and made car shopping fun! Dakota is a stellar salesman, they’re lucky to have him.

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Google Jun 12, 2024

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Google Jun 11, 2024

I had the pleasure of working with Jackson, Phillip and Chelsea when buying my car recently. Jackson and Phillip were friendly, communicative, and incredibly helpful. This was my first car buying experience and they made it a fantastic one. Chelsea answered all of my financial questions and helped me understand everything thoroughly. I am truly so happy that I came to Don Jacobs, they’ve made a lifelong fan out of me!

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Google Jun 10, 2024

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Google Jun 9, 2024

Smooth and Seamless

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Google Jun 8, 2024

I have bought three Honda's from Don Jacobs, they are the BEST! I will never buy from anyone else!

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Google Jun 8, 2024

Great car buying experience with Hunter Wells at Don Jacobs Honda!

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Google Jun 8, 2024

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Google Jun 6, 2024

The vehicle purchase at Don Jacobs VW was a delight. The salesperson Jackson is an awesome person to deal with. So thanks again for the great service.

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Google Jun 5, 2024

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Google Jun 4, 2024

We had the best experience with Mike and Ryan! Super helpful and great to work with!

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Google Jun 4, 2024

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Google Jun 2, 2024

Wonderful experience!

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Google Jun 2, 2024

I’ve always had a great experience at Don Jacobs Honda and this time was no different. Trey knew every aspect of the two vehicles I drove and answered all questions and Conner is the most honest, no played games F&I guy I’ve ever dealt with….he even noticed the total at the end of the process was $46 more than we had agreed on and insisted on fixing it. That’s very impressive.

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Google Jun 2, 2024

My new car buying experience at Don JACOBS HONDA was terrific. Not only did I get an excellent deal on the car, all the staff and sales and financial people were helpful and knowledgeable and really made me comfortable with the whole process. I highly recommend using them!

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Google Jun 1, 2024

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Google Jun 1, 2024

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Google Jun 1, 2024

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Google Jun 1, 2024

Excellent buying experience staff helped us to find right car for us. I recommend don Jacobs for all car buying

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Google Jun 1, 2024

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Google Jun 1, 2024

Bought a used Hondai and am very pleased. The car is in great shape and the whole buying experience was great. The sales team is very professional and would recommend if looking for a car to check them out

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Google Jun 1, 2024

Caleb was wonderful to work with. Great experience! He found what I was looking for in no time at all!!

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Google Jun 1, 2024

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Google Jun 1, 2024

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Google May 31, 2024

I had a great experience here, I got fair value for my trade ins and got a great deal on the car I purchased. Everything was very easy and smooth I was in and out in a little over an hour!

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Google May 29, 2024

Super easy. Worked with Dakota Quinn - made the entire thing a breeze!! I parked, he met me at the first car I was looking at. Super knowledgeable, agreeable, and listened. What an experience!! The rest of the staff very friendly and greeted me. Three words: Friendly, Knowledgeable, Respectful

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Google May 28, 2024

Absolutely the best car lease experience I've had

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Google May 26, 2024

Great experience buying a new car. The entire team, from the salesperson to the finance person, were professional and very helpful. They made it an easy process! I’d highly recommend Don Jacobs Honda when you’re looking for a new vehicle!

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Google May 26, 2024

Outstanding service

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Google May 26, 2024

Easiest and best car buying experience Ive ever had.

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Google May 26, 2024

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Google May 24, 2024

Quick and painless experiance. Friendly and knowledgeable staff that were open to delivering my needs. Would buy again and recommend to family or friends.

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Google May 24, 2024

Top notch service!! I have leased and purchased from this Honda dealership and they are the best! The sales team was great to work with! Honda service team is always quick & responsive to any issues that may come up! They have always been able to get me in quickly, if I ever have any car trouble. They also are great for routine maintenance and making sure your Honda stays in great shape!

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Google May 24, 2024

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Google May 23, 2024

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Google May 23, 2024

Kind, knowledgeable, service-orientwd

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Google May 23, 2024

Buying a car should always be this pleasant. My wife and I got there at 5:30 PM. After talking to Mike, )the sales person),we drove the truck that we were interested in. It was the vehicle we were looking for. They offered us a really good deal and we took it. The experience was nice and quick. We finished the paperwork and we’re out of there by 7:15 with the new truck. Thanks Mike

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Google May 22, 2024

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Google May 22, 2024

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Google May 21, 2024

Caleb was great. He knows the cars inside and out and was always available to address our concerns.

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Google May 20, 2024

Great experience buying my new honda civic!

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Google May 19, 2024

My husband and I had our second experience with Don Jacobs in Lexington, KY and we couldn't be more pleased. From start to finish we were treated so well. I encourage everyone in need of a vehicle to check them out. Without a doubt, the best!

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Google May 19, 2024

They made buying my first car a really great experience. Very friendly and willing to go the extra mile to serve their customers. Trey was wonderful and helped me find a car that suited all my needs. He made the process fun and as stress-free as possible.

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Google May 19, 2024

I left the Don Jacobs VW with my 2024 VW Atlas and a big smile on my face. This is my 3rd vehicle that I lease from Don Jacobs. All thanks to the exceptional VW dealership staff service. Mr. Jackson Jeffries was very professional, friendly, and experienced. His communication, in person and via text, was great and he addressed all my questions timely. I highly recommend Don Jacobs for anyone in search of a great car leasing or buying experience. Thank you Jackson and thank you Don Jacobs VW staff!

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Google May 19, 2024

Jackson put us in an Atlas sport, and got us out of our leased vehicle. I think I’m going to enjoy the Atlas. Everyone there was nice and helpful.

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Google May 18, 2024

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Google May 17, 2024

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Google May 17, 2024

It is easy to tell the culture of a dealership when every employee you have contact with exudes great customer service. This has been our experience with Don Jacobs Honda. Caleb took time, through the entire purchase experience, to make sure we were informed. Every other staff member involved was helpful and courteous. We never felt pressured or rushed. We would highly recommend them.

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DealerRater May 17, 2024

Ease of transaction John Michael Black was most helpful so was Rebecca in internet sales

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Google May 17, 2024

I got the vehicle I wanted, good offer on my trade, and even 0% financing. All.staff were friendly, helpful.and professional.

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Google May 16, 2024

The easiest car deal I’ve ever been through. Great staff!!

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Google May 16, 2024

Excellent customer service from the sales people

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Google May 16, 2024

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Google May 15, 2024

Simple and easy, drove 3 hours to pick up the used car I wanted.

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Google May 15, 2024

The service crew couldn’t have been any more polite and helpful!

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Google May 13, 2024

Absolutely one of the best experiences I have had with a dealership!

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Google May 13, 2024

Easy to work with, car was as described. Highly recommend Don Jacob's Honda!

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Google May 13, 2024

This organization is serious about customer service. Everyone I came in to contact at this dealership during the purchase process—either in person or on the phone—was knowledgeable, professional, courteous and attentive. It’s obvious they work hard at making the customer happy.

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Google May 13, 2024

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Google May 12, 2024

Jo Johnson is an absolute jewel to have as a salesperson! We have purchased vehicles from her for over 20 years. She is the reason we are return customers.

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Google May 12, 2024

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Google May 11, 2024

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Google May 11, 2024

Great sales staff. Really easy to work with.

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Google May 11, 2024

Alex was great and awesome experience with everyone at don jacobs!!

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Google May 11, 2024

RJ, Sam, Dan, and Chris were wonderful to work with. We have gotten multiple cars from Honda and will continue to go back in the future.

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Google May 11, 2024

The staff at Honda of Lexington go above and beyond to ensure you receive the best quality of service. This is our 3rd Honda and we are just as happy with this purchase as the others!

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Google May 11, 2024

All staff that I interacted with were friendly, knowledgeable, and professional.

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Google May 9, 2024

Caleb was very courteous and professional. He made me feel very special.

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Google May 8, 2024

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Google May 8, 2024

I had an excellent buying experience at Don Jacobs. Drake was a great communicator and the good negotiation process was hassle free and very honest and direct. They made the buying experience fantastic and first class

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DealerRater May 7, 2024

Everyone was great to meet and work with. I will send everyone to the dealership

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Google May 7, 2024

Great experience working with Don Jacobs VW. Elijah was helpful, knowledgeable and honest.

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Google May 6, 2024

Dakota Quinn made our purchase easy and seamless.

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Google May 6, 2024

Over the weekend I bought a brand new Honda CRV from Mike Dobson and I can’t say enough great things about him and everyone else who helped with the buying process. I highly recommend purchasing a car from here!! I am one very satisfied customer and appreciate everyone that helped make my experience both easy and efficient!

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Google May 6, 2024

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Google May 6, 2024

Patient, no pressure during the sale. Only issue is after the sale, they surprise you with wanting you to purchase add on coverage for extended warranty, dents and rim protection. Should have told us that would be an option vent the sale.

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Google May 6, 2024

I’ve never bought a car at a dealership but I can say this was a great first experience at Don Jacobs with Sam and Ryan. They were professional and helpful in the process of buying my new car. Every step and all my questions were answered very throughly. They were so patient considering I had brought a little one and my family along the way. I told Sam exactly what I was looking for and he pulled some up on his computer and when we were out on the lot he didn’t try to pressure me into anything ...

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Google Apr 28, 2024

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Google Apr 27, 2024

Friendly, fast and trustworthy.

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Google Apr 27, 2024

We had great experience with donjacobs and salesman xaiver and the finance manager christna.great job.thanks so much 😀

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Google Apr 25, 2024

Dakota was super knowledgeable and found the best solution for my needs. Chris was also especially helpful. I couldn’t ask for a better experience.

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Google Apr 25, 2024

Great experience purchasing my CRV at Don Jacobs! Trey Combs was my salesman and he was fantastic. Never pushy and very helpful. He was knowledgeable and answered all of our questions.

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Google Apr 25, 2024

I had a great experience at Don Jacobs Honda. The staff are terrific and willing to work with you to meet your needs. I highly recommend exploring your options with them.

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DealerRater Apr 25, 2024

The sales and office and service staff are the best anywhere - our salesman was the best by far anywhere

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Google Apr 25, 2024

Our vehicle was towed to the body shop after being in an accident. Aram and the other employees that we worked with were extremely helpful and professional as we worked through the repair estimate and insurance process. This was greatly appreciated given we live out of state. First class people and organization...thank you!

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Google Apr 23, 2024

No hassling over the price and excellent service by John-michael

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DealerRater Apr 23, 2024

The professionalism that my client advisor Xavian showed with me through my search, made it an easy decision. The Manager Johnny was extremely professional and again, made the process seamless.

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Google Apr 23, 2024

Caleb was easy to do business with.

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Google Apr 22, 2024

Was on the hunt for something new, we weren’t sure what. Showed up at DJ and were immediately greeted, offered refreshments and taken to chat about cars. We found one we liked and was able to independently test drive. We worked with Jackson and the manager, Philip. Jackson worked with us and did everything he could to make us happy. Same with Phil, they explained everything and answered all of our questions without making us feel dumb. We got our vehicle here and they will be our first stop next time. Highly recommend!

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Google Apr 21, 2024

I was very impressed with Don Jacobs Honda while purchasing my new car. Alex and Conner were amazing to work with and the process was easy and comfortable. I definitely recommend!

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Google Apr 21, 2024

Great response time, welcoming environment, and friendly staff. John-Michael did an excellent job giving us a great experience and the finance team made the process quick and easy.

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Google Apr 21, 2024

Everyone there goes above and beyond to help very satisfied they are the best this is my 3rd honda purchase from don Jacob's and will be back thank again to everyone for ur help and patience!!

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Google Apr 20, 2024

It was a very easy and fast purchase.

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Google Apr 20, 2024

As fast as these things can be. They gave us a better deal than other dealerships. Highly recommend Dakota Quinn.

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Google Apr 19, 2024

The service and attention I received at Don Jacobs Honda in Lexington was above and beyond my expectations. I highly recommend you using this Honda facility for your next Honda. It can’t be beat! Thank you especially to Chris their sales manager.

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Google Apr 19, 2024

The experience was one of the best experiences we have had with purchasing a vehicle. Great people and great cars and trucks. They really take care of their vehicles and appears that they changed all fluids which is rare anymore. Twenty year old 4 runner did not miss a piston beat on the way home. Thanks don Jacob’s team.

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Google Apr 18, 2024

phillip and RJ were amazing! went above and beyond to make sure our experience was one to never forget! definitely ask for them when you go!

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Google Apr 18, 2024

Was unfamiliar with this dealership until I started looking around (I'm in Cincinnati). Vanessa was incredibly helpful, responsive and genuine. She was not at all pushy, and treated me like a friend. I ultimately did not end up purchasing through this dealership, mostly due to distance, but Vanessa continued to advise me through the car-buying process with my local VW dealership. Next time I go to buy a car, I will most definitely consider making the trip to Lexington to consider Don Jacobs. Thank you for everything, Vanessa!

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Google Apr 18, 2024

Jackson and Christina were very helpful and made the experience a pleasure. Love my new Tiguan


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