Automotive Service Advisor

Automotive Service Advisor

The Don Jacobs Organization is a family-owned car dealership, proudly serving Central Kentucky since 1971. The Don Jacobs Organization prides itself on quality brands, exceptional value and customer service that is second to none.  

Don Jacobs BMW/Honda/VW is actively seeking an experienced Service Advisor for our dealership.  The Service Advisor recommends proper repair to our valued customers and explains the value of maintaining their vehicles for optimal performance. The Service Advisor position has a strong focus on sales and customer service.  

Job Responsibilities:

  • Greet customers promptly

  • Obtain customer and vehicle information

  • Answers owners’ questions

  • Clearly report all vehicle symptoms as described by the customer

  • Determine and recommend needed repairs in accordance with BMW/Honda/VW factory specifications

  • Verify warranty and service contract coverage; explains provisions and exclusions

  • Prepare a complete and accurate estimate of cost for labor and parts

  • Monitor the progress of each vehicle throughout the day, updating customers regularly

  • Maintains customer rapport by selling and explaining ethically needed vehicle repairs and maintenance

  • Explaining all completed work and charges to the customer

  • Ensures every service experience exceeds owners expectations

  • Maintains critical and on-going relationship with our owners




  • Previous automotive Service Advisor experience preferred

  • Previous high automotive line experienced preferred

  • Professional appearance and work ethic

  • Interest in the automotive industry

  • Proved record of achieving exceptional customer satisfaction

  • Strong verbal and written communications skills

  • Valid driver’s license and clean driving record

  • Ability to multi-task and be self-managing

  • Personal and professional integrity

  • Reynolds and Reynolds experience a plus

  • Problem solver

  • Enthusiastic, driven and energetic with a positive attitude

  • Superior organizational skills and ability to manage detailed paperwork  

  • Computer literacy


We Offer Great Benefits:


  • $100K+ earnings potential

  • Aggressive bonus structure

  • The best automotive products in the industry

  • Professional, continuous training

  • Automotive and service discounts

  • Medical, dental and vision insurance

  • Life insurance, short term and long term disability insurance

  • Paid vacations and personal days

  • 401(k) with employer match

  • A culture of opportunity and promotion from within

  • Great work environment


If you think you have what it takes, please e-mail your resume to

Don Jacobs is an Equal Opportunity Employer.

Job Type
Automotive Service Advisor
Don Jacobs Automotive
2689 Nicholasville Rd
Lexington, KY 40503

Join Our Winning Team

Don Jacobs is an employer always looking for hardworking individuals that are willing to make a difference in the automotive industry as well as our community. Our success as a company relies on the strength of the people we surround ourselves with and through innovation, creativity and collaboration you can help us achieve extraordinary things!

Are you looking for an automotive job at Don Jacobs? Join our winning team at Don Jacobs!

Apply for this job

Is it time to take the next step in your career? If you think you have what it takes to join our talented team of professionals here at Don Jacobs than we want to hear from you! Be prepared for a challenging and rewarding experience where you can not only grow as a professional, but as an individual as well.

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