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At Don Jacobs, we learn from our customers. We want to know what it’s like to do business at Don Jacobs, and we love hearing everything that our customers have to say.

Take a look below to see several examples of satisfied Don Jacobs customers. If you want to add your name to the list after you’ve been to Don Jacobs, then write us a review or a testimonial online today.

Customer Lobby
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Michael Garlin 26 May 2022
I recently traded in a 2017 530i for a custom 2022 X3M40i. When I made my decision that I was going to get a new vehicle I had no doubt who I was going to deal with. Called up Patron Hatcher and we setup a day for me to come in and and design. This was my 4th time purchasing a vehicle in the last 12... years with Patron. We spent quite a few hours going through different designs and models to be able to maximize my options that I wanted to have. Patron was more than happy to take as long as we needed to make things perfect for me. Patron always puts forth the effort to make a connection with his clients. I will tell any of my friends/family to go see Patron for vehicle purchases. Even when their response is, well I can't afford something what you drive. Patron will show you any vehicle on the lot @ Don Jacobs. So, 1 more time absolutely ? % recommend seeing Patron @ Don Jacobs BMW for your next vehicle.. Also everyone i have dealt with in finance and service is awesome as well. Show more
5 rate
Google
Sid Fernandez 01 May 2022
Had my car towed to bmw after a flat tire (run flat had blown out), originally the car was at a local tire shop but they told me they don’t have the tools or expertise to remove the locking wheel nuts as they were too tight? Trevor from Don Jacob’s service had me booked in the same day and compl...eted the job in less time that originally quoted. First class service and communication from this dealership, I will not trust my car with anyone but Don Jacob’s in the Lexington area, Show more
5 rate
Google
Virgil Prewitt 26 Apr 2022
Took my daughter over to purchase her first car. Xavier and Vanessa both treated her like a 20 loyal customer instead of a first time buyer. She loved having them explain everything and treat her with respect. I think they now have a life long customer. Even after we were done, the sales manager cam...e out and made sure my my daughter and I understood how much they appreciated our business. Not only was it a great first time experience for my daughter but a great experience all around for me. Show more
5 rate
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Wan Lin 25 Mar 2022
We picked up our custom ordered X7 M50i yesterday and the whole ordering/buying experience was phenomenal thanks to Patron Hatcher. We received everything and more we asked for in our car and at the exact time he told us when we place the order. It’s a refreshing feeling when you get to work with ...a car sales person that’s honest and truly passionate about their career. Thanks Patron! Show more
5 rate
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Chris McVey 18 Mar 2022
Don Jacobs BMW did a really nice job with my new X6. Couldn’t be happier with Xavian and the team. He did an excellent job answering all of my questions throughout the process and provided excellent follow up and ETA’s on the build. The rest of the team was courteous, attentive, and prepared as... well. Excellent experience. Show more
5 rate
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Kim Beeler 05 Mar 2022
This had to be the easiest place to buy a vehicle. I have bought a few other places, but this one by far beats them all. I found the vehicle, submitted information, they called immediately and I was busy so they text. I got all paper work including trade in done through text. Because who really has ...time to take off anymore. I was at work, they had everything ready for me once I got there. Only thing I had to do was physically sign an test drive. There at 7 out by 8 and no one was pushy or trying to hurry us up just because of closing time. It was a 2 hour drive for me, but I would make it all over again for the service I received. Show more
5 rate
Google
Gregory Hale 22 Feb 2022
Just letting you know my wife and I made it to the Dealership yesterday Mark Jones greeted as we arrived Greg had stepped out for a few minutes. Mark took such Great care of us. You Guys are very Blessed to have him as an employee .. We came together on a Deal that My wife and I are extremely plea...sed with, no doubt the Best car Buying experience I have ever had .They didn't pressure us each time he presented an offer it was on paper each step from price to the monthly payment so easy that a child could understand simply amazed me again the Best buying experience ever and I have bought several new cars in my 56 years.I want to Thank you also for being so patient and so helpful you Guys are the Best well worth my 3 hour Drive can't wait to get our new CR-V in March well definitely always keep you guys at the top of my list on any further auto purchases . Thanks; GOD BLESS and Thank each and everyone Show more
5 rate
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Nick Mannella 22 Feb 2022
Outstanding service. Super easy transaction and top dollar for trade in. Highly recommend.
5 rate
Google
Michael Church 15 Feb 2022
Phenomenal experience from Sales to finance. Would highly recommend this dealership for purchasing a new or pre owned vehicle all the way to their service department. Thanks again, Xavian and staff!
5 rate
Google
Sarah Huff 26 Jan 2022
Very impressed with this dealership. Mike Wallace sold me a car that I absolutely LOVE. Very professional! They told me if I have any questions afterwards to not hesitate to call (which meant a lot to me!) I am from out of state, but if I needed a car in the future I would definitely make the drive... here again! Highly recommend! Show more
5 rate
Google
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