How Are We Doing?

At Don Jacobs, we learn from our customers. We want to know what it’s like to do business at Don Jacobs, and we love hearing everything that our customers have to say.

Take a look below to see several examples of satisfied Don Jacobs customers. If you want to add your name to the list after you’ve been to Don Jacobs, then write us a review or a testimonial online today.

Customer Lobby
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Jody Kash 19 Jul 2019
Gage was a great sales professional, he was with me for over three hours, and took his time to find the best vehicle that fit my taste and budget I’m so glad our paths crossed. I will deff. recommend to my friends and family and will most certainly purchase my next vehicle from him! Shouting from... the rooftop buy from gage you won’t find anyone better! Show more
5 rate
Google
Sahra Schweiss 18 Feb 2020
Gabe Balazs at Don Jacobs was so nice and super helpful. We drove in from St. Louis Missouri. They had the car ready for us, and even drove it into a bay and dried it off so we could inspect the body and paint. I would absolutely drive the five and a half hours to work with Gabe again.
5 rate
Google
Eric Kreps 10 Aug 2022
In a time of scarce inventory with dealers eager to upcharge and capitalize on consumers, the team at Don Jacobs had excellent pricing and were very reasonable to work with. I had some dealers essentially laugh when I requested a custom build, but the sales staff and Gary at Don Jacobs were eager to... help build the perfect BMW for me. Some supply chain issues aside, I took delivery of my car earlier than expected and had an excellent experience from start to finish. Show more
5 rate
Google
Nancy Mannon 30 Jun 2023
All members of the team at Don Jacob’s Imports were so nice and helpful. Xavian was the primary point person, and was very thorough and efficient with the easy process! Entire team seemed happy for us and genuinely appreciative of our business. Communication was great throughout, which is very im...portant to me! Show more
5 rate
Google
Ronak Jani 08 Jun 2023
One of the best car buying experiences. Drake and Carter were amazing and they did amazing job in the entire process. Very easy to work with, to the point and never pushed me in negotiation process. Their manager Johnny is great too. Highly recommended.
5 rate
Google
Monique Haselwood 24 Apr 2023
I just bought my 5th used car from Don Jacobs. I bought my first when I was 22. I am now 48. Whenever I am looking for a car, they are the first place I go. They always listen to my wants and needs and get a car that I will like. This time I bought a 2017 Chevy Traverse Premier. I traded my 2009 For...d Flex that I’ve driven for 11 years. It was on its last leg, but they gave me a great allowance for it. John Michael was knowledgeable and friendly and the process was quick. I recommend Don Jacobs to everyone! Show more
5 rate
Google
Angie Steele 25 Apr 2023
I purchased my car about a month ago, April 13, 2023, this was the second time I purchased a car from Don Jacobs. Drake Nunnery was our sales associate and his knowledge was exceptional about the BMW 3 series, he showed me all the important things I needed/wanted to know about the car before we dro...ve off the lot. I never felt pressured to buy. Josh Muncy was awesome in the finance department, made us feel very comfortable, and explained everything! Jimmy, a manager I presume, even came out and spoke to us, telling us how sorry he was that we were there under the circumstances but were so glad no one was injured in the car wreck. In January 2021, I purchased a brand new Volkswagon GTI 2021 right off the showroom floor, and loved this car! It was totaled on March 18, 2023. This is what led me to buy a new car. I went to BMW of Louisville first because they had such a large selection, but it did not take me long to figure out I should have started in Lexington, at Don Jacobs BMW. They have a large selection of cars and I got just exactly what I wanted, in the color I wanted too! They got us a great interest rate and had our car ready to go in record time!! We will definitely be returning to Don Jacobs for future purchases!! They are great to deal with! Show more
5 rate
Google
Caroline Watters 11 Apr 2019
We just bought our new vehicle from Don Jacobs and we couldn’t be happier! Gage helped us through the process. He was extremely knowledgeable and very personable. I would highly recommend him!
5 rate
Google
Kim Wisner 21 Jun 2019
I visited just to look at used SUV's and walked out with a great deal. Mike Bell was the salesman, and he is fabulous! No pressure and he let me take all the time I needed. Mike even laughed with me at my goofy ramblings. I love my new used car. It has everything I was looking for. I couldn't be hap...pier Show more
5 rate
Google
Y M 21 Aug 2022
Flew in to pick up my car. Worked with Xavien Johnny and Christina to set it up. Best experience I could have asked for. Their whole team is very great. The dealership itself is amazing. Very happy with my car and experience. I recommend 100% ?
5 rate
Google
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