How Are We Doing?

At Don Jacobs, we learn from our customers. We want to know what it’s like to do business at Don Jacobs, and we love hearing everything that our customers have to say.

Take a look below to see several examples of satisfied Don Jacobs customers. If you want to add your name to the list after you’ve been to Don Jacobs, then write us a review or a testimonial online today.

Customer Lobby
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tricia.riddle 27 May 2020
Everyone I met was so professional and kind. I essentially purchased my car online and was pleased with vehicle and the financing process. I drove from Indiana for this purchase.
5 rate
DealerRater
Jason Plummer 20 Jun 2022
Just recently purchased a BMW at Don Jacobs in Lexington, KY. Nick Taylor was our sales representative - He. Was. Awesome. We had an incredible experience from the very beginning, to even after the purchase. He is very knowledgeable on all the products, and helped guide in purchasing what was best f...or us - all while making us feel comfortable, never pushy or aggressive. If seeking to purchase a new vehicle, look no further than Nick Taylor! HIGHLY recommend. Show more
5 rate
Google
Keith Limberg 04 May 2021
Highest recommendation for Don Jacobs Honda. Had a situation where I needed to purchase a car remotely and they, specifically Mike W., made the process unbelievably easy and smooth. I can’t thank him enough for the work and help with the purchase I made.
5 rate
Google
Anne Brooks 23 Jul 2022
Everyone was great Patron was amazing!! We would definitely recommend buying a car here no matter what your budget. We got a used car but they treated us like we bought the most expensive one on the lot.
5 rate
Google
Ryan Dollarhide 10 Jul 2018
My experience has been a great one. Salesman Robert Harris done an excellent job in providing me with information about the car I was purchasing, as well as being an excellent person to talk to. He was very patient with me while I consulted my wife before making the purchase as well.
5 rate
Google
Jordan Dunn 07 Aug 2018
We had the pleasure of meeting Robert Harris today, and what a great encounter!! He was so laid back and friendly. He made this experience the very best!! We had looked all over town and surrounding areas, this place is top notch! I would recommend him and the dealership to anyone!! Thank you again ...Don Jacobs, whole staff and especially Robert! Show more
5 rate
Google
Jennifer Hedges 19 Jul 2018
My husband and I recently purchased a Honda Accord from this dealership. We had the pleasure of working with Tristan Nolen throughout the process. Tristan was genuinely friendly and did not pressure us into making a purchase. She thoroughly and knowledgeably answered all our questions and negotia...ted a great deal for us. After all the paperwork was signed she even took the time to help me pair my android phone with my new car. Great experience from beginning to end! Show more
5 rate
Google
Owen 25 Apr 2019
I just traded in my car for a used Volkswagen here. Overall, it’s been a great experience. Gage Delph went above and beyond to explain everything to me thoroughly and he was also very knowledgeable about the vehicle and its features. He was able to assist me in explaining my financing options as w...ell. I would definitely come back again and would also recommend to a friend. Thanks Gage! Show more
5 rate
Google
Scott Regnier 20 Jul 2018
Excellent customer service! Very laid back, customer oriented atmosphere. Mike Wallace was great to work with, always responded to my emails and phone calls right away. Gave me a fair deal on my trade-in, and on the car I purchased. I drove all the way from Maryland and was worried that they wouldn'...t hold up to their offer for my trade-in as they had only seen the car in pictures (I have had problems with local dealers offering more to get you in the door, then "finding" a problem/reason to go back on their original offer after I made the drive), but I was very happy they stood by their offer for my trade-in. The tag and title process went smoothly except for one hiccup with the out-of-state titling, which Mike was in constant communication with me and resolved it effortlessly. Great experience and would highly recommend! Thanks Mike! Show more
5 rate
Google
Tiff.goff18 11 Apr 2020
We bought a Volkswagen from Don Jacob's! It was an amazing experience! Will definitely be back in the future! We worked with Keith and Jeff and even during the Covid-19 situation they made sure to be just as friendly and made it an east and painless experience!
5 rate
DealerRater
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