How Are We Doing?

At Don Jacobs, we learn from our customers. We want to know what it’s like to do business at Don Jacobs, and we love hearing everything that our customers have to say.

Take a look below to see several examples of satisfied Don Jacobs customers. If you want to add your name to the list after you’ve been to Don Jacobs, then write us a review or a testimonial online today.

Customer Lobby
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SJR1979 05 Dec 2020
I was very pleased with the service and selection. I found the car I wanted and called about it. It was ready and waiting when I got there. They did everything I asked and it didn’t take all day and night to get it done. I would definitely recommend to others. Very satisfied!
5 rate
DealerRater
John Salyers 15 Jul 2021
Excellent service! Very upfront and open about all details. People are very friendly and helpful during all aspects of purchasing a vehicle.
5 rate
Google
Teresa Cahill 13 Jan 2022
Nick was a great sales person. He had all the answers to my questions. He immediately suggested a test drive. What a beautiful vehicle inside and out! It was so easy to complete the transaction. The finance person was amazing. We were done in 10 minutes. I am in love my new X5!
5 rate
Google
Joe Huber 01 Dec 2020
Allison Thurman is an absolute gem. This was the first time I bought a vehicle from the dealership, and I was very unfamiliar with the process. Allison made sure I was informed at every step of the process, and she never made me feel dumb for not knowing how the process works. I never felt pressured..., and she answered all my novice questions. Even though there was some issue with the check I'd brought, we were able to work out the issue and I still left with the vehicle I wanted the same day - and she was patient all the way through my newbie hiccup. Allison Thurman of the Volkswagen Sales department deserves a raise, or at-least a big-fat holiday bonus. Next time I need a vehicle, I'll be coming back to Don Jacobs, and asking for her specifically! Show more
5 rate
Google
Jim Riggs 16 Jan 2017
Mark Bowen did and outstanding job handling our long-distance transaction. He was on top of every detail of the deal and he and the staff made it a very satisfactory experience. He has even followed up to make sure I have been completely satisfied with my 2015 VW Passat SE 1.8t.
5 rate
Google
Steve Clark 27 Nov 2021
Nick is the absolute best. His efforts in helping with our purchase made it easy and seamless. The car seems fantastic. There is a small glitch in Android software radio setup but Nick assured us it will be taken care 1st thing Monday. As fine a dealership as Don Jacob's is, the main reason is t...he high quality people and products they have. This is our 4th BMW from Don Jacob's but probably not our last. Thank you Nick. Show more
5 rate
Google
Thom Thies 18 Jan 2017
Flew from Georgia to buy a car here. Mark Bowen was awesome, picked me up at the airport and I drove the VW back to the dealership. The whole process was completed in less than an hour. Can't say enough about Mark going the extra mile. I now have a UK Final Four t-shirt and enjoyed Mark's homema...de beer cheese dip on the drive back. They really do believe and practice the APPLE mantra! Show more
5 rate
Google
Austin Polley 10 Aug 2020
I took delivery of my 3rd BMW (from Don Jacob’s) over the weekend, their customer service has always and continues to be outstanding! Thanks to Johnny and Alex for always making the process of purchasing a vehicle fun and easy! Maintenance is a breeze as Lance and Robbie in the BMW service depart...ment are a pleasure to work with and I always know my vehicle is in good hands. I greatly appreciate the exceptional service from Don Jacob’s over the years and into the future! Show more
5 rate
Google
jvw1973 01 Mar 2021
My wife & I were looking for a nice slightly used smaller BMW. As soon as we met Patron Hatcher we knew we were in the best of hands with him and he surpassed our purchasing experience expectation. Don Jacob’s BMW has a diverse inventory of well kept used vehicles and we will be back in the futu...re when the need arises for another vehicle. Thank you Patron & Don Jacob’s BMW. Show more
5 rate
Google
Michael Garlin 26 May 2022
I recently traded in a 2017 530i for a custom 2022 X3M40i. When I made my decision that I was going to get a new vehicle I had no doubt who I was going to deal with. Called up Patron Hatcher and we setup a day for me to come in and and design. This was my 4th time purchasing a vehicle in the last 12... years with Patron. We spent quite a few hours going through different designs and models to be able to maximize my options that I wanted to have. Patron was more than happy to take as long as we needed to make things perfect for me. Patron always puts forth the effort to make a connection with his clients. I will tell any of my friends/family to go see Patron for vehicle purchases. Even when their response is, well I can't afford something what you drive. Patron will show you any vehicle on the lot @ Don Jacobs. So, 1 more time absolutely ? % recommend seeing Patron @ Don Jacobs BMW for your next vehicle.. Also everyone i have dealt with in finance and service is awesome as well. Show more
5 rate
Google
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