We were returning home to the U.P. of Michigan from Atlanta when our VW Jetta began spraying oil EVERYWHERE. We kept topping off the oil just to make it to the nearest Vollswagen dealer which happened to be Don Jacobs in Lexington. We were greeted with fast and friendly service by Tim in the service dept. Tim went to work getting the techs on our job right away. He was incredibly helpful and showed a sincere level of care for our circumstance. While we waited, I met a salesman named Kyle out on the used lot, and before we ... Read More

Full review text opened.

Google - Jun 13, 2025

We were returning home to the U.P. of Michigan from Atlanta when our VW Jetta began spraying oil EVERYWHERE. We kept topping off the oil just to make it to the nearest Vollswagen dealer which happened to be Don Jacobs in Lexington. We were greeted with fast and friendly service by Tim in the service dept. Tim went to work getting the techs on our job right away. He was incredibly helpful and showed a sincere level of care for our circumstance. While we waited, I met a salesman named Kyle out on the used lot, and before we knew it, we were taking delivery on a new-to-us vehicle to complete our trip. The sales, service and finance folks were very easy to deal with, super friendly helpful and sympathetic to our plight. I only wish we were closer, because they'd have a lifetime customer if we were. Thanks, Gang!

We came here to buy our first new car and had a great experience with Dakota and the whole team! They made everything very easy and we felt comfortable and prioritized. The process went by quicker than we expected which was great and they made sure we were comfortable with everything along the way. We definitely recommend coming here and will continue to ourselves!

I will no longer be giving my business to Don Jacobs Honda. I was a loyal customer for 4 years, until one service I had done caused issues under the fault of their mechanics and Don Jacobs has refused to take accountability and fix it. Instead, they want me to pay $540 for labor to repair a mistake that they made. They also informed me of this via text and email, rather than calling me on the phone and speaking to me personally. Very disappointing and very cowardly. John Isele, I hope you see this and remember that your lack of accountability ... Read More

Full review text opened.

DealerRater - Jun 2, 2025

I will no longer be giving my business to Don Jacobs Honda. I was a loyal customer for 4 years, until one service I had done caused issues under the fault of their mechanics and Don Jacobs has refused to take accountability and fix it. Instead, they want me to pay $540 for labor to repair a mistake that they made. They also informed me of this via text and email, rather than calling me on the phone and speaking to me personally. Very disappointing and very cowardly. John Isele, I hope you see this and remember that your lack of accountability has lost you a customer forever. And I will continue to let others know how dirty you all treat your long-standing customers. I will not be giving Don Jacobs a penny of my business anymore. My advice is not to trust these dealerships with ANY of your maintenance services. You are better off finding a small personally owned business, because these large corporations seem to think that they never do any wrong and put all of the cost on the consumer. I also want to add, I had a family member work for Don Jacobs as a salesman for years and quit after DJ decided to stop paying commission for selling cars. It doesn't take much to see that DJ is all about gaining profit, no matter how badly they screw over their customers and employees!

Read at DealerRater

Excellent service at their Service Department. Highly recommend.

Best car buying experience I've had! The process could NOT have went any smoother. Dakota was who greeted us and helped me pick out a car. The car I ended up with isn't even what I was originally looking for but it was even nicer. They really worked with me on my deal, and I couldn't be happier. Dakota was friendly and didn't make me feel pressured at all, which I appreciate a lot from a dealership. Connor worked and worked to get us the best deal. Overall is was just such an easy and enjoyable ... Read More

Full review text opened.

Google - May 26, 2025

Best car buying experience I've had! The process could NOT have went any smoother. Dakota was who greeted us and helped me pick out a car. The car I ended up with isn't even what I was originally looking for but it was even nicer. They really worked with me on my deal, and I couldn't be happier. Dakota was friendly and didn't make me feel pressured at all, which I appreciate a lot from a dealership. Connor worked and worked to get us the best deal. Overall is was just such an easy and enjoyable process. I ended up with an awesome vehicle with a great deal. Definitely going to be referring people in the future.

Just picked up a new ride and couldn’t be happier with the experience! Alec Simic, my salesperson, was incredible to work with—knowledgeable, patient, and made everything feel easy. Johnny, the sales manager, helped lock in a great deal without the hassle, and Christina in finance was quick, fair, and an absolute pleasure to chat with. Huge thanks to the whole team for making it such a smooth and enjoyable process!

I recently had a flat tire and brought my car to Don Jacobs VW. Dustin and Kirby got me in quickly and took excellent care of me. They were professional, efficient, and exceeded my expectations from start to finish. Great job and outstanding service—I truly appreciate it!

Had the best experience buying a car from this dealership. Working with Dakota Quinn a very polite, friendly, knowledgeable salesman . We would highly recommend him and the dealership to all of our family and friends ! Thank you Dakota Quinn for making buying a new car a pleasure !!

My experience was excellent! Sam P was a fantastic sales consultant and treated us really well. He answered all the questions, got me a great deal and I never felt like I was getting the run around or being “sold” something. Compared to other dealerships just down the road that I visited, it was a completely different and - totally positive - experience at Don Jacob’s Honda. I not only preferred the Cr-V Hybrid to the other makes of similar SUVs I test drove, but the respect of Sam and Ryan (in the finance dept) far surpassed what I ... Read More

Full review text opened.

Google - Apr 25, 2025

My experience was excellent! Sam P was a fantastic sales consultant and treated us really well. He answered all the questions, got me a great deal and I never felt like I was getting the run around or being “sold” something. Compared to other dealerships just down the road that I visited, it was a completely different and - totally positive - experience at Don Jacob’s Honda. I not only preferred the Cr-V Hybrid to the other makes of similar SUVs I test drove, but the respect of Sam and Ryan (in the finance dept) far surpassed what I experienced elsewhere. Thanks!

We were returning home to the U.P. of Michigan from Atlanta when our VW Jetta began spraying oil EVERYWHERE. We kept topping off the oil just to make it to the nearest Vollswagen dealer which happened to be Don Jacobs in Lexington. We were greeted with fast and friendly service by Tim in the service dept. Tim went to work getting the techs on our job right away. He was incredibly helpful and showed a sincere level of care for our circumstance. While we waited, I met a salesman named Kyle out on the used lot, and before we ... Read More

Full review text opened.

Google - Jun 13, 2025

We were returning home to the U.P. of Michigan from Atlanta when our VW Jetta began spraying oil EVERYWHERE. We kept topping off the oil just to make it to the nearest Vollswagen dealer which happened to be Don Jacobs in Lexington. We were greeted with fast and friendly service by Tim in the service dept. Tim went to work getting the techs on our job right away. He was incredibly helpful and showed a sincere level of care for our circumstance. While we waited, I met a salesman named Kyle out on the used lot, and before we knew it, we were taking delivery on a new-to-us vehicle to complete our trip. The sales, service and finance folks were very easy to deal with, super friendly helpful and sympathetic to our plight. I only wish we were closer, because they'd have a lifetime customer if we were. Thanks, Gang!

We came here to buy our first new car and had a great experience with Dakota and the whole team! They made everything very easy and we felt comfortable and prioritized. The process went by quicker than we expected which was great and they made sure we were comfortable with everything along the way. We definitely recommend coming here and will continue to ourselves!

I will no longer be giving my business to Don Jacobs Honda. I was a loyal customer for 4 years, until one service I had done caused issues under the fault of their mechanics and Don Jacobs has refused to take accountability and fix it. Instead, they want me to pay $540 for labor to repair a mistake that they made. They also informed me of this via text and email, rather than calling me on the phone and speaking to me personally. Very disappointing and very cowardly. John Isele, I hope you see this and remember that your lack of accountability ... Read More

Full review text opened.

DealerRater - Jun 2, 2025

I will no longer be giving my business to Don Jacobs Honda. I was a loyal customer for 4 years, until one service I had done caused issues under the fault of their mechanics and Don Jacobs has refused to take accountability and fix it. Instead, they want me to pay $540 for labor to repair a mistake that they made. They also informed me of this via text and email, rather than calling me on the phone and speaking to me personally. Very disappointing and very cowardly. John Isele, I hope you see this and remember that your lack of accountability has lost you a customer forever. And I will continue to let others know how dirty you all treat your long-standing customers. I will not be giving Don Jacobs a penny of my business anymore. My advice is not to trust these dealerships with ANY of your maintenance services. You are better off finding a small personally owned business, because these large corporations seem to think that they never do any wrong and put all of the cost on the consumer. I also want to add, I had a family member work for Don Jacobs as a salesman for years and quit after DJ decided to stop paying commission for selling cars. It doesn't take much to see that DJ is all about gaining profit, no matter how badly they screw over their customers and employees!

Read at DealerRater

Excellent service at their Service Department. Highly recommend.

Best car buying experience I've had! The process could NOT have went any smoother. Dakota was who greeted us and helped me pick out a car. The car I ended up with isn't even what I was originally looking for but it was even nicer. They really worked with me on my deal, and I couldn't be happier. Dakota was friendly and didn't make me feel pressured at all, which I appreciate a lot from a dealership. Connor worked and worked to get us the best deal. Overall is was just such an easy and enjoyable ... Read More

Full review text opened.

Google - May 26, 2025

Best car buying experience I've had! The process could NOT have went any smoother. Dakota was who greeted us and helped me pick out a car. The car I ended up with isn't even what I was originally looking for but it was even nicer. They really worked with me on my deal, and I couldn't be happier. Dakota was friendly and didn't make me feel pressured at all, which I appreciate a lot from a dealership. Connor worked and worked to get us the best deal. Overall is was just such an easy and enjoyable process. I ended up with an awesome vehicle with a great deal. Definitely going to be referring people in the future.

Just picked up a new ride and couldn’t be happier with the experience! Alec Simic, my salesperson, was incredible to work with—knowledgeable, patient, and made everything feel easy. Johnny, the sales manager, helped lock in a great deal without the hassle, and Christina in finance was quick, fair, and an absolute pleasure to chat with. Huge thanks to the whole team for making it such a smooth and enjoyable process!

I recently had a flat tire and brought my car to Don Jacobs VW. Dustin and Kirby got me in quickly and took excellent care of me. They were professional, efficient, and exceeded my expectations from start to finish. Great job and outstanding service—I truly appreciate it!

Had the best experience buying a car from this dealership. Working with Dakota Quinn a very polite, friendly, knowledgeable salesman . We would highly recommend him and the dealership to all of our family and friends ! Thank you Dakota Quinn for making buying a new car a pleasure !!

My experience was excellent! Sam P was a fantastic sales consultant and treated us really well. He answered all the questions, got me a great deal and I never felt like I was getting the run around or being “sold” something. Compared to other dealerships just down the road that I visited, it was a completely different and - totally positive - experience at Don Jacob’s Honda. I not only preferred the Cr-V Hybrid to the other makes of similar SUVs I test drove, but the respect of Sam and Ryan (in the finance dept) far surpassed what I ... Read More

Full review text opened.

Google - Apr 25, 2025

My experience was excellent! Sam P was a fantastic sales consultant and treated us really well. He answered all the questions, got me a great deal and I never felt like I was getting the run around or being “sold” something. Compared to other dealerships just down the road that I visited, it was a completely different and - totally positive - experience at Don Jacob’s Honda. I not only preferred the Cr-V Hybrid to the other makes of similar SUVs I test drove, but the respect of Sam and Ryan (in the finance dept) far surpassed what I experienced elsewhere. Thanks!

We were returning home to the U.P. of Michigan from Atlanta when our VW Jetta began spraying oil EVERYWHERE. We kept topping off the oil just to make it to the nearest Vollswagen dealer which happened to be Don Jacobs in Lexington. We were greeted with fast and friendly service by Tim in the service dept. Tim went to work getting the techs on our job right away. He was incredibly helpful and showed a sincere level of care for our circumstance. While we waited, I met a salesman named Kyle out on the used lot, and before we ... Read More

Full review text opened.

Google - Jun 13, 2025

We were returning home to the U.P. of Michigan from Atlanta when our VW Jetta began spraying oil EVERYWHERE. We kept topping off the oil just to make it to the nearest Vollswagen dealer which happened to be Don Jacobs in Lexington. We were greeted with fast and friendly service by Tim in the service dept. Tim went to work getting the techs on our job right away. He was incredibly helpful and showed a sincere level of care for our circumstance. While we waited, I met a salesman named Kyle out on the used lot, and before we knew it, we were taking delivery on a new-to-us vehicle to complete our trip. The sales, service and finance folks were very easy to deal with, super friendly helpful and sympathetic to our plight. I only wish we were closer, because they'd have a lifetime customer if we were. Thanks, Gang!

We came here to buy our first new car and had a great experience with Dakota and the whole team! They made everything very easy and we felt comfortable and prioritized. The process went by quicker than we expected which was great and they made sure we were comfortable with everything along the way. We definitely recommend coming here and will continue to ourselves!

I will no longer be giving my business to Don Jacobs Honda. I was a loyal customer for 4 years, until one service I had done caused issues under the fault of their mechanics and Don Jacobs has refused to take accountability and fix it. Instead, they want me to pay $540 for labor to repair a mistake that they made. They also informed me of this via text and email, rather than calling me on the phone and speaking to me personally. Very disappointing and very cowardly. John Isele, I hope you see this and remember that your lack of accountability ... Read More

Full review text opened.

DealerRater - Jun 2, 2025

I will no longer be giving my business to Don Jacobs Honda. I was a loyal customer for 4 years, until one service I had done caused issues under the fault of their mechanics and Don Jacobs has refused to take accountability and fix it. Instead, they want me to pay $540 for labor to repair a mistake that they made. They also informed me of this via text and email, rather than calling me on the phone and speaking to me personally. Very disappointing and very cowardly. John Isele, I hope you see this and remember that your lack of accountability has lost you a customer forever. And I will continue to let others know how dirty you all treat your long-standing customers. I will not be giving Don Jacobs a penny of my business anymore. My advice is not to trust these dealerships with ANY of your maintenance services. You are better off finding a small personally owned business, because these large corporations seem to think that they never do any wrong and put all of the cost on the consumer. I also want to add, I had a family member work for Don Jacobs as a salesman for years and quit after DJ decided to stop paying commission for selling cars. It doesn't take much to see that DJ is all about gaining profit, no matter how badly they screw over their customers and employees!

Read at DealerRater

Excellent service at their Service Department. Highly recommend.

Best car buying experience I've had! The process could NOT have went any smoother. Dakota was who greeted us and helped me pick out a car. The car I ended up with isn't even what I was originally looking for but it was even nicer. They really worked with me on my deal, and I couldn't be happier. Dakota was friendly and didn't make me feel pressured at all, which I appreciate a lot from a dealership. Connor worked and worked to get us the best deal. Overall is was just such an easy and enjoyable ... Read More

Full review text opened.

Google - May 26, 2025

Best car buying experience I've had! The process could NOT have went any smoother. Dakota was who greeted us and helped me pick out a car. The car I ended up with isn't even what I was originally looking for but it was even nicer. They really worked with me on my deal, and I couldn't be happier. Dakota was friendly and didn't make me feel pressured at all, which I appreciate a lot from a dealership. Connor worked and worked to get us the best deal. Overall is was just such an easy and enjoyable process. I ended up with an awesome vehicle with a great deal. Definitely going to be referring people in the future.

Just picked up a new ride and couldn’t be happier with the experience! Alec Simic, my salesperson, was incredible to work with—knowledgeable, patient, and made everything feel easy. Johnny, the sales manager, helped lock in a great deal without the hassle, and Christina in finance was quick, fair, and an absolute pleasure to chat with. Huge thanks to the whole team for making it such a smooth and enjoyable process!

I recently had a flat tire and brought my car to Don Jacobs VW. Dustin and Kirby got me in quickly and took excellent care of me. They were professional, efficient, and exceeded my expectations from start to finish. Great job and outstanding service—I truly appreciate it!

Had the best experience buying a car from this dealership. Working with Dakota Quinn a very polite, friendly, knowledgeable salesman . We would highly recommend him and the dealership to all of our family and friends ! Thank you Dakota Quinn for making buying a new car a pleasure !!

My experience was excellent! Sam P was a fantastic sales consultant and treated us really well. He answered all the questions, got me a great deal and I never felt like I was getting the run around or being “sold” something. Compared to other dealerships just down the road that I visited, it was a completely different and - totally positive - experience at Don Jacob’s Honda. I not only preferred the Cr-V Hybrid to the other makes of similar SUVs I test drove, but the respect of Sam and Ryan (in the finance dept) far surpassed what I ... Read More

Full review text opened.

Google - Apr 25, 2025

My experience was excellent! Sam P was a fantastic sales consultant and treated us really well. He answered all the questions, got me a great deal and I never felt like I was getting the run around or being “sold” something. Compared to other dealerships just down the road that I visited, it was a completely different and - totally positive - experience at Don Jacob’s Honda. I not only preferred the Cr-V Hybrid to the other makes of similar SUVs I test drove, but the respect of Sam and Ryan (in the finance dept) far surpassed what I experienced elsewhere. Thanks!

We were returning home to the U.P. of Michigan from Atlanta when our VW Jetta began spraying oil EVERYWHERE. We kept topping off the oil just to make it to the nearest Vollswagen dealer which happened to be Don Jacobs in Lexington. We were greeted with fast and friendly service by Tim in the service dept. Tim went to work getting the techs on our job right away. He was incredibly helpful and showed a sincere level of care for our circumstance. While we waited, I met a salesman named Kyle out on the used lot, and before we ... Read More

Full review text opened.

Google - Jun 13, 2025

We were returning home to the U.P. of Michigan from Atlanta when our VW Jetta began spraying oil EVERYWHERE. We kept topping off the oil just to make it to the nearest Vollswagen dealer which happened to be Don Jacobs in Lexington. We were greeted with fast and friendly service by Tim in the service dept. Tim went to work getting the techs on our job right away. He was incredibly helpful and showed a sincere level of care for our circumstance. While we waited, I met a salesman named Kyle out on the used lot, and before we knew it, we were taking delivery on a new-to-us vehicle to complete our trip. The sales, service and finance folks were very easy to deal with, super friendly helpful and sympathetic to our plight. I only wish we were closer, because they'd have a lifetime customer if we were. Thanks, Gang!

We came here to buy our first new car and had a great experience with Dakota and the whole team! They made everything very easy and we felt comfortable and prioritized. The process went by quicker than we expected which was great and they made sure we were comfortable with everything along the way. We definitely recommend coming here and will continue to ourselves!

I will no longer be giving my business to Don Jacobs Honda. I was a loyal customer for 4 years, until one service I had done caused issues under the fault of their mechanics and Don Jacobs has refused to take accountability and fix it. Instead, they want me to pay $540 for labor to repair a mistake that they made. They also informed me of this via text and email, rather than calling me on the phone and speaking to me personally. Very disappointing and very cowardly. John Isele, I hope you see this and remember that your lack of accountability ... Read More

Full review text opened.

DealerRater - Jun 2, 2025

I will no longer be giving my business to Don Jacobs Honda. I was a loyal customer for 4 years, until one service I had done caused issues under the fault of their mechanics and Don Jacobs has refused to take accountability and fix it. Instead, they want me to pay $540 for labor to repair a mistake that they made. They also informed me of this via text and email, rather than calling me on the phone and speaking to me personally. Very disappointing and very cowardly. John Isele, I hope you see this and remember that your lack of accountability has lost you a customer forever. And I will continue to let others know how dirty you all treat your long-standing customers. I will not be giving Don Jacobs a penny of my business anymore. My advice is not to trust these dealerships with ANY of your maintenance services. You are better off finding a small personally owned business, because these large corporations seem to think that they never do any wrong and put all of the cost on the consumer. I also want to add, I had a family member work for Don Jacobs as a salesman for years and quit after DJ decided to stop paying commission for selling cars. It doesn't take much to see that DJ is all about gaining profit, no matter how badly they screw over their customers and employees!

Read at DealerRater

Excellent service at their Service Department. Highly recommend.

Best car buying experience I've had! The process could NOT have went any smoother. Dakota was who greeted us and helped me pick out a car. The car I ended up with isn't even what I was originally looking for but it was even nicer. They really worked with me on my deal, and I couldn't be happier. Dakota was friendly and didn't make me feel pressured at all, which I appreciate a lot from a dealership. Connor worked and worked to get us the best deal. Overall is was just such an easy and enjoyable ... Read More

Full review text opened.

Google - May 26, 2025

Best car buying experience I've had! The process could NOT have went any smoother. Dakota was who greeted us and helped me pick out a car. The car I ended up with isn't even what I was originally looking for but it was even nicer. They really worked with me on my deal, and I couldn't be happier. Dakota was friendly and didn't make me feel pressured at all, which I appreciate a lot from a dealership. Connor worked and worked to get us the best deal. Overall is was just such an easy and enjoyable process. I ended up with an awesome vehicle with a great deal. Definitely going to be referring people in the future.

Just picked up a new ride and couldn’t be happier with the experience! Alec Simic, my salesperson, was incredible to work with—knowledgeable, patient, and made everything feel easy. Johnny, the sales manager, helped lock in a great deal without the hassle, and Christina in finance was quick, fair, and an absolute pleasure to chat with. Huge thanks to the whole team for making it such a smooth and enjoyable process!

I recently had a flat tire and brought my car to Don Jacobs VW. Dustin and Kirby got me in quickly and took excellent care of me. They were professional, efficient, and exceeded my expectations from start to finish. Great job and outstanding service—I truly appreciate it!

Had the best experience buying a car from this dealership. Working with Dakota Quinn a very polite, friendly, knowledgeable salesman . We would highly recommend him and the dealership to all of our family and friends ! Thank you Dakota Quinn for making buying a new car a pleasure !!

My experience was excellent! Sam P was a fantastic sales consultant and treated us really well. He answered all the questions, got me a great deal and I never felt like I was getting the run around or being “sold” something. Compared to other dealerships just down the road that I visited, it was a completely different and - totally positive - experience at Don Jacob’s Honda. I not only preferred the Cr-V Hybrid to the other makes of similar SUVs I test drove, but the respect of Sam and Ryan (in the finance dept) far surpassed what I ... Read More

Full review text opened.

Google - Apr 25, 2025

My experience was excellent! Sam P was a fantastic sales consultant and treated us really well. He answered all the questions, got me a great deal and I never felt like I was getting the run around or being “sold” something. Compared to other dealerships just down the road that I visited, it was a completely different and - totally positive - experience at Don Jacob’s Honda. I not only preferred the Cr-V Hybrid to the other makes of similar SUVs I test drove, but the respect of Sam and Ryan (in the finance dept) far surpassed what I experienced elsewhere. Thanks!

We were returning home to the U.P. of Michigan from Atlanta when our VW Jetta began spraying oil EVERYWHERE. We kept topping off the oil just to make it to the nearest Vollswagen dealer which happened to be Don Jacobs in Lexington. We were greeted with fast and friendly service by Tim in the service dept. Tim went to work getting the techs on our job right away. He was incredibly helpful and showed a sincere level of care for our circumstance. While we waited, I met a salesman named Kyle out on the used lot, and before we ... Read More

Full review text opened.

Google - Jun 13, 2025

We were returning home to the U.P. of Michigan from Atlanta when our VW Jetta began spraying oil EVERYWHERE. We kept topping off the oil just to make it to the nearest Vollswagen dealer which happened to be Don Jacobs in Lexington. We were greeted with fast and friendly service by Tim in the service dept. Tim went to work getting the techs on our job right away. He was incredibly helpful and showed a sincere level of care for our circumstance. While we waited, I met a salesman named Kyle out on the used lot, and before we knew it, we were taking delivery on a new-to-us vehicle to complete our trip. The sales, service and finance folks were very easy to deal with, super friendly helpful and sympathetic to our plight. I only wish we were closer, because they'd have a lifetime customer if we were. Thanks, Gang!

We came here to buy our first new car and had a great experience with Dakota and the whole team! They made everything very easy and we felt comfortable and prioritized. The process went by quicker than we expected which was great and they made sure we were comfortable with everything along the way. We definitely recommend coming here and will continue to ourselves!

I will no longer be giving my business to Don Jacobs Honda. I was a loyal customer for 4 years, until one service I had done caused issues under the fault of their mechanics and Don Jacobs has refused to take accountability and fix it. Instead, they want me to pay $540 for labor to repair a mistake that they made. They also informed me of this via text and email, rather than calling me on the phone and speaking to me personally. Very disappointing and very cowardly. John Isele, I hope you see this and remember that your lack of accountability ... Read More

Full review text opened.

DealerRater - Jun 2, 2025

I will no longer be giving my business to Don Jacobs Honda. I was a loyal customer for 4 years, until one service I had done caused issues under the fault of their mechanics and Don Jacobs has refused to take accountability and fix it. Instead, they want me to pay $540 for labor to repair a mistake that they made. They also informed me of this via text and email, rather than calling me on the phone and speaking to me personally. Very disappointing and very cowardly. John Isele, I hope you see this and remember that your lack of accountability has lost you a customer forever. And I will continue to let others know how dirty you all treat your long-standing customers. I will not be giving Don Jacobs a penny of my business anymore. My advice is not to trust these dealerships with ANY of your maintenance services. You are better off finding a small personally owned business, because these large corporations seem to think that they never do any wrong and put all of the cost on the consumer. I also want to add, I had a family member work for Don Jacobs as a salesman for years and quit after DJ decided to stop paying commission for selling cars. It doesn't take much to see that DJ is all about gaining profit, no matter how badly they screw over their customers and employees!

Read at DealerRater

Excellent service at their Service Department. Highly recommend.

Best car buying experience I've had! The process could NOT have went any smoother. Dakota was who greeted us and helped me pick out a car. The car I ended up with isn't even what I was originally looking for but it was even nicer. They really worked with me on my deal, and I couldn't be happier. Dakota was friendly and didn't make me feel pressured at all, which I appreciate a lot from a dealership. Connor worked and worked to get us the best deal. Overall is was just such an easy and enjoyable ... Read More

Full review text opened.

Google - May 26, 2025

Best car buying experience I've had! The process could NOT have went any smoother. Dakota was who greeted us and helped me pick out a car. The car I ended up with isn't even what I was originally looking for but it was even nicer. They really worked with me on my deal, and I couldn't be happier. Dakota was friendly and didn't make me feel pressured at all, which I appreciate a lot from a dealership. Connor worked and worked to get us the best deal. Overall is was just such an easy and enjoyable process. I ended up with an awesome vehicle with a great deal. Definitely going to be referring people in the future.

Just picked up a new ride and couldn’t be happier with the experience! Alec Simic, my salesperson, was incredible to work with—knowledgeable, patient, and made everything feel easy. Johnny, the sales manager, helped lock in a great deal without the hassle, and Christina in finance was quick, fair, and an absolute pleasure to chat with. Huge thanks to the whole team for making it such a smooth and enjoyable process!

I recently had a flat tire and brought my car to Don Jacobs VW. Dustin and Kirby got me in quickly and took excellent care of me. They were professional, efficient, and exceeded my expectations from start to finish. Great job and outstanding service—I truly appreciate it!

Had the best experience buying a car from this dealership. Working with Dakota Quinn a very polite, friendly, knowledgeable salesman . We would highly recommend him and the dealership to all of our family and friends ! Thank you Dakota Quinn for making buying a new car a pleasure !!

My experience was excellent! Sam P was a fantastic sales consultant and treated us really well. He answered all the questions, got me a great deal and I never felt like I was getting the run around or being “sold” something. Compared to other dealerships just down the road that I visited, it was a completely different and - totally positive - experience at Don Jacob’s Honda. I not only preferred the Cr-V Hybrid to the other makes of similar SUVs I test drove, but the respect of Sam and Ryan (in the finance dept) far surpassed what I ... Read More

Full review text opened.

Google - Apr 25, 2025

My experience was excellent! Sam P was a fantastic sales consultant and treated us really well. He answered all the questions, got me a great deal and I never felt like I was getting the run around or being “sold” something. Compared to other dealerships just down the road that I visited, it was a completely different and - totally positive - experience at Don Jacob’s Honda. I not only preferred the Cr-V Hybrid to the other makes of similar SUVs I test drove, but the respect of Sam and Ryan (in the finance dept) far surpassed what I experienced elsewhere. Thanks!